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Learning Goal: I’m working on a management project and need support to help me l

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Learning Goal: I’m working on a management project and need support to help me learn.
General Instructions – PLEASE READ THEM CAREFULLY
The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.

Assignment 1
Instructions to search the case study:
1. Via your student services page, log in to the Saudi Digital Library.
2. After your login with your student ID, search for the following case study:
Implementation of total quality management Case study: British Airways.
Authors: MADAR, Anca1 ancamadar@unitbv.ro
ISSN: 2065-2194.
Learning Outcomes;
Recognize the importance of quality management theory, principles, and practices applied in businesses on national and international levels. (CLO1)
Use quality improvement tools and practices for continuous improvement to achieve the organizational change and transformation.( CLO3)
Develop analytical skills of identifying pitfalls, or quality concerns through assimilated and strategic planning.( CLO4)
Implementation of total quality management Case study: British Airways.
This paper examines how the new concept of total quality management was implemented by the British Airways airline as one of the first companies that have applied such a program.
Read the case study thoughtfully and answer the following questions:
In the case study, the author demonstrated three views to define the total quality management. Briefly, explain these views and discuss its applicability in today’s organizations? (03 Marks) (250 – 300 words)
Analyze the British Airways company`s strategic objectives. ( 03 Marks) (100 -150 words )
Do you think that these objectives will help the company to survive on the global market and outperforms its competitors? ( 03 Marks) (100 -150 words )
According to the TQM program steps applied in the British airways company, everyone’s` commitment appears to be essential. To which extent do you think this is true and why? ( 03 Marks ) ( 150 – 200 words )
Discuss the results provided in Table 1, and evaluate the company performance after conducting the TQM program? ( 03 Marks ) ( 150 – 200 words )
Based on what have learned about total quality management concepts and strategic planning ( Chapter 3 , 5 ) :

Answers:

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