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Learning Goal: I’m working on a management multi-part question and need an explanation and answer to help me learn.
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(Six Sigma and Dynamic Models Application as an Important Quality Management Tool in Railway Companies)
1.Recognize the importance of quality management theory, principles, and practices applied in businesses on national and international levels. (CLO1)
2.Use quality improvement tools and practices for continuous improvement to achieve the organizational change and transformation.( CLO3)
3.Develop analytical skills of identifying pitfalls, or quality concerns through assimilated and strategic planning.( CLO4)
Six Sigma and Dynamic Models Application as an Important Quality Management Tool in Railway Companies
This article discusses the different quality management tools such as Kaizen, Total Quality Management, Six Sigma used in the railway companies to improve the overall performance.
Read the article thoughtfully and answer the following questions:
1.Summaries the article using your own words. (03 Marks) (250 – 300 words)
2.According to the article, Total Service Management (Figure 1 – Transport Model) is a new adopted philosophy used in organizations to improve the quality levels. Discuss its efficiency as a quality management approach ( 03 Marks) (100 -150 words )
3.Model Leonard Berry is one of dynamic models used to measure the service’s quality in railway passenger transport. Demonstrate its dimensions with specific examples. ( 03 Marks) (100 -150 words )
4.Do you think that the dynamic models can help service companies to improve its customer’s satisfaction levels? Why? ( 03 Marks) (100 -150 words )
5.To which extent do you think that the dynamic models is applicable in production industries? Explain, ( 03 Marks ) ( 150 – 200 words )